Video IVR


The Video IVR provides much more features compared to the voice IVR, such as menu list display, and video previews.

ELUON has added video functions to the traditional voice and sound based IVR system. While subscribers must have heard to the menu one by one on the traditional voice IVR, they can simply input the menu number displayed on their phone screen with the Video IVR service. It may also provide end user customers an enhanced video customer care service for upgraded user experience.

ELUON Video IVR supports both WCDMA and VoIP. It also supports text overlay function so that the operator can insert text menus on the screen. ELUON standard scenario editor is provided to enable the operator to easily modify the IVR scenario tree on GUI.

Video IVR


Functions & Features

Video menu and text overlaying function

DTMF detection

Voice XML supported for scenario editing

Supports WCDMA(3G324M) and VoIP (SIP)

Supports interoperation with TTS and voice recognition servers

Supported video formats : MPEG4, H.263, H.264 (QCIF, CIF, 4CIF, QVGA, VGA)

Supported voice formats : G.711, G.726, G.728, G.729A/B, G.723.1, AMR

Supported sound formats : 3GP, AVI, MP4, PCM, WAV

GUI based OAM tool and scenario editor



Korea KT - CDMA 1x, CDMA HLR

2003 ~ 2006 Provided system(1 million subscriber)


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