Video IVR

Overview

The Video IVR provides much more features compared to the voice IVR, such as menu list display, and video previews.

ELUON has added video functions to the traditional voice and sound based IVR system. While subscribers must have heard to the menu one by one on the traditional voice IVR, they can simply input the menu number displayed on their phone screen with the Video IVR service. It may also provide end user customers an enhanced video customer care service for upgraded user experience.

ELUON Video IVR supports both WCDMA and VoIP. It also supports text overlay function so that the operator can insert text menus on the screen. ELUON standard scenario editor is provided to enable the operator to easily modify the IVR scenario tree on GUI.

Video IVR

 

Functions & Features

Video menu and text overlaying function

DTMF detection

Voice XML supported for scenario editing

Supports WCDMA(3G324M) and VoIP (SIP)

Supports interoperation with TTS and voice recognition servers

Supported video formats : MPEG4, H.263, H.264 (QCIF, CIF, 4CIF, QVGA, VGA)

Supported voice formats : G.711, G.726, G.728, G.729A/B, G.723.1, AMR

Supported sound formats : 3GP, AVI, MP4, PCM, WAV

GUI based OAM tool and scenario editor

Reference

kt

Korea KT - CDMA 1x, CDMA HLR

2003 ~ 2006 Provided system(1 million subscriber)

TOP

무단 이메일 수집거부 본 사이트는 이메일 무단수집을 거부합니다.
본 웹사이트는 게시된 이메일 주소가 전자우편 수집 프로그램이나 그 밖의 기술적 장치를 이용하여 무단 수집되는 것을 거부합니다. 이를 위반시 『정보통신망이용촉진및정보보호등에관한법률』등에 의해 처벌 받을 수 있습니다.